We want every client to be happy with their website. This policy explains when refunds are possible.
Cancellation before design work starts
If you cancel before we begin design work, your advance payment is refundable, minus any third-party costs already paid on your behalf (for example, a domain or hosting purchase).
Cancellation after design work starts
Once design work has started, the advance payment is non-refundable, as it covers time and work already done.
After delivery or approval
No refunds are given after the website has been delivered or approved by you, or after the source code has been handed over.
Care plans
You can cancel a care plan at any time; it will not renew at the end of the current billing period. Care plan fees already paid for the current period are not refunded.
Third-party services
Payments for domains, hosting and other third-party services are governed by those providers’ own refund policies.
How to request a refund
Email sitewisestudio.site@gmail.com with your name and project details. Approved refunds are processed to the original payment method within 7–10 working days.
Contact us
Questions about this policy? Email sitewisestudio.site@gmail.com.